Orders are shipped usually within 24-48 hours after payment is received. Packages are shipped by Parcel Post to the Continental United States (7 to 10 days for delivery after package is shipped). The shipping fee is a flat rate of $5.00. This shipping cost does not include insurance.
We do not accept orders outside the continental United States (unless your order is for eBooks, which we offer for sale worldwide).
Back Order Policy:
When any item is put on backorder at The Wyrd Sister, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.
If you want to return a product you must contact us within 30 days of receipt by emailing rootsoccultand email@example.com. You must have the original invoice number to refer to. Returns may be subject to a restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. The Wyrd Sister will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of The Wyrd Sister.